Frequently Asked Questions

  • What is the price of my ticket to come about?
  • When is my booking final?
  • I get a confirmation of my booking?
  • Can I contact or make a booking by phone?
  • How do I get my tickets?
  • What are my flight times?
  • Can I reserve a seat in advance?
  • Can I check online in advance?
  • How can I pay?
  • What time should I check in for my flight?
  • Can I still change my flight?
  • Can I cancel my already booked flight?
  • What travel documents should I bring?
  • Do I need a visa?
  • How much baggage can I take?
  • Can I have a pet on board?
  • Is there a meal served on board?
  • Until when can I fly if I am pregnant?
  • Do I need a travel and cancellation insurance?
  • What should I do if my baggage is damaged or lost?
  • Can I take a wheelchair?
  • How much baggage can I take for my baby?
  • I have another question!
  • What is the price of my ticket to come about?

    After selecting the desired flight you will see the exact price structure of your flight (s). The price you see includes airport taxes (airport tax is a collective name for all fees and charges from the airport of departure and arrival will be charged to us) and any charter or weekend surcharges.  Back

    When is my booking final?

    Only after you have completed the payment details, have confirmed and received a booking number from us, your booking is final. Before all this has been confirmed you can feel free to view information on our site. Back

    I get a confirmation of my booking?

    Yes, you will receive after the booking a confirmation by email. So be careful that you enter your correct email address. You also get during the last step of your booking a confirmation number. Keep this number as it identifies your booking with associated data. Back

    Can I contact or make a booking by phone?

    Yes, you can also request information from us and make a book by phone. Please contact our call center, phone: +31 23 75 10 600 (local rate)   Back

    How do I get my tickets?

    Flights to Turkey with Corendon Airlines are without ticket; you do not get tickets for these flights from us. The only thing you need at the airport is your confirmation number and your valid passport or identity card. For flights with other airlines and / or to other destinations, the tickets are usually 7 days before departure sent by email. You should print out these tickets and take them to the airport. With last-minute bookings (departure within 7 days) we will send the tickets by e-mail after you have paid the full fare. If you do not have internet / printer then we can send the tickets by mail or have them ready at the airport of departure. If we put the tickets ready at the airport you may have here related costs (depending on the airport of departure). Back

    What are my flight times?

    The flight times are shown on your confirmation. Since you are using charter flights the published times are subject to change. If any changes occur we will notify in good time. If your confirmation at the departure time and / or arrival time you will find for example 0:01, or you see the flight number HV000, this means that the exact flight number and time schedule at the time of booking is not yet known to us. You can then 7 days before departure, consult your flight times on www.corendon.com/mybooking. We recommend you always to check 24 hours before departure your flight schedule on www.corendon.com/mybooking. For actual departure times (on the day of departure), we recommend the website of the airport of departure. The operating carrier will notify any delays here. Back

    Can I reserve a seat in advance?

    Yes, you can reserve a seat in advance. You can select a seat online at fly.corendon.com. Corendon Airlines & Corendon Dutch Airlines offers you the service that you can make a reservation for seats with extra legroom at a fee of € 15 per seat. This is first comes first served. Back

    Can I check online in advance?

    Yes, you can check in online 48 hours before departure and print your boarding pass. You go to fly.corendon.com (Internet check-in) and follow the indicated steps. The system will ask you a confirmation number. You can also print out a boarding card. If you are departing from Schiphol, you do just leave your suitcases to the drop-off points. At other airports, you go to the check in desk. Back

    How can I pay?

    You can pay by credit card. It is possible that the credit company charge a fee, (you find these costs back directly on your bill). You can also pay via iDeal (internet banking). In Belgium you can pay with Netbanking. For iDeal and Netbanking you pay no additional costs. Back

    What time should I check in for my flight?

    You should check-in for all our flights 2 hours before departure. Back

    Can I still change my flight?

    It is not possible to change your flight before departure. If you want to change your flight, you pay the price of a new ticket. Back

    Can I cancel my already booked flight?

    You can cancel your flight, but you will have 100% of the total agreed amount lost. This applies even if you miss your flight. terug

    What travel documents should I bring?

    For Turkey, Bulgaria, Greece, you should hold a Dutch passport, Belgian passport or ID card which is valid at least until after returning home. For Egypt your travel document  must be valid at least 6 months on the day of homecoming. For Turkey, your travel document must be valid for three months to the day of homecoming. Do you travel with a Belgian passport then it must have at least 6 months validity upon return. You can only travel to Egypt with a passport! For Tunisia your travel document  must be valid at least 2 months on the day of homecoming (for people with a Dutch nationality of an identity card valid for three months on the return date when booking was made by a tour operator). Conditions, with the documents provided by us there is a voucher from the hotel. This you show at the airport of arrival.

    For other nationalities and for the latest information on visa and travel documents always refer to  www.visumdienst.nl Back

    Do I need a visa?

    Yes, Dutch and Belgian passport holders need an entry visa to Turkey. The visa can be obtained on each airport in Turkey before passport control without formality, simply by paying € 15, - per person. For Greece, Bulgaria no visa is required. For Egypt you need a visa which you can buy upon arrival at the airport for  € 15, - per person. People with a nationality other than Dutch or Belgian must themselves contact the relevant embassy or consulate. For the latest information on visa and travel documents always refer to www.visumdienst.nl Back

    How much baggage can I take?

    You may bring one piece of hand baggage per person, not more than 7 kilos and no larger than 55 x 35 x 25 centimeter. When you are departing from or arriving on a Dutch airport ( Not applicable from Belgium or German Airports) you must to pay for your Cargo Luggage. You can add Luggage 6 weeks up to maximum 5 hours before departure online  at fly.corendon.com. A baby is not entitled to free baggage allowance. The prices can always change.Back

    Can I have a pet on board?

    Because of the low cost nature of our organization it is not possible for us to accept pets. We ask for your understanding. Back

    Is there a meal served on board?

    No, there are no standard meals served on board. But you can at cash (preferably appropriate) payment in Euros order snacks and drinks on board. Back

    Until when can I fly if I am pregnant?

    Corendon Airlines a pregnant woman may fly to 28 weeks a doctor’s statement. From 28 to 36 weeks (32 weeks for a multiple birth), one must be in possession of a medical certificate. This statement must be drawn up by the attending physician or gynecologist of the passenger. A statement of the obstetrician is not enough. The statement may not be older than one month, count back from the date of return. The statement has been written in English, confirmed the good health of the passenger and the expected date of childbirth.

    The captain of the flight can and may ask for a new medical certificate and may refuse the passenger by doubt.

    Corendon Dutch Airlines There are some additional rules that must appear in the statement: Expectant mothers who are 30 but not more than 36 weeks pregnant are required to have at least a medical certificate not older than six days counting back from the date of the flight. In the medical certificate shall be included the expected date of birth, as well as a confirmation that the passenger is in good health and can fly carefree.

    Pregnant women should not fly from the 36th week of their pregnancy. All return flights should therefore be made before the 35th week of pregnancy. Woman who are expecting a multiple birth may no longer fly from the 34th week.

    Transavia.com you can fly up to 36 weeks without a medical certificate if there are no complications. When complications are known, you may fly to 34 weeks and you need a medical certificate.
    Other companies
    For current information and conditions of other companies please refer to the website of the company.

    Tip:
    Make multiple copies of your doctor's statement.

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    Do I need a travel and cancellation insurance?

    We encourage you to always be insured to travel. Through this site you can easily and quickly take your insurance Back

    What should I do if my baggage is damaged or lost?

    Is your luggage during the flight is lost or damaged, report it immediately to the airport of arrival in the handling company of the airline you have flown with and let them draw up a report (called PIR report). Without this report, it is not possible to claim damages. Then reported the damage as soon as possible to your insurance company. In order for claims to proceed, you must hand over the original invoices. If your bag has not arrived at your destination, you also need a PIR report to be made. The handler will inform you how the process will proceed further. Back

    Can I take a wheelchair?

    We provide passengers with limited mobility the ability to travel comfortably. Therefore, you can take for free your own wheelchair. To best serve you, we want to know if you can walk distances by yourself, walk on stairs or cannot walk at all. Report this clearly when booking. Based on this information, we provide the right guidance at the airport. We recommend when booking and / or at least 72 hours before departure to contact our call center so that we can gather the correct information and we can inform you about the possibilities. Back

    How much baggage can I take for my baby?

    You may take for babies up to 23 months the most necessary items such as diapers, blankets and bottles on board with you, including buggy or Maxi-Cosi. Do you own a seat (for the rate of an adult) bought for the baby, then you can take for the baby up to 20 kilos of baggage with you. You pay for extra baggage at the airport of departure at Corendon Airlines approx  € 7, - per kg and Transavia € 10, - per kg (costs per one way). For other companies, check with the airline. Please note that above rates may change. Back

    I have another question!

    You were not able to find your question here? Please contact our reservation center, phone: +31 23 75 10 600 (local rate) Back

     
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